Go back if you say you will.

Trust is a house of cards, it takes patience and perseverance to build and the slightest bump to topple. Following through on what you discuss with your patients is a huge step in building trust and rapport. If you say you’ll tell them the X-ray results, then make sure you review the X-ray and share the results.

If you tell them you’ll check on them later, then make sure you come back and check on them later. Your patients will remember if you don’t.